Inbound Customer Care
Outbound Customer Care
Outbound Customer Care
- Help customers resolve their complaints
- Schedule appointments and follow-up on outbound calls
- Administer all customer complaints and ensure timely resolution within required guidelines.
Outbound Customer Care
Outbound Customer Care
Outbound Customer Care
- Create, maintain and update database of customers with complete information
- Send or email product literature, brochures, catalogues and other campaign material
- Regular Customer satisfaction survey & market research on customer needs and market trends
Benefits of outsourcing business functions
Cost Reduction
Objective insight
Quick Turnaround
Access to talented resources at reduced cost
Quick Turnaround
Objective insight
Quick Turnaround
Faster and better results with skilled professional resources
Flexibility
Objective insight
Objective insight
Both resource and time-zone flexibility
Objective insight
Objective insight
Objective insight
Access to pool of expertise with unbiased opinions