Business consultancy  in Europe
Business consultancy  in Europe
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  • Home
  • BPO services
    • Finance
    • Operations
    • Marketing
    • Sales
    • Customer Service
  • EU Market entry
  • Korea - Europe
    • Advisor Korea-Europe
    • Business Expansion
  • About Us
    • News
    • Team
    • External Advisors
    • Contact Us
  • SkyinQ Newsletter

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Outsourced CS (Customer Service)

To improve the customer experience, we provide quick and dependable customer service in European languages across all communication channels.

Key Roles

  • Manage inbound - outbound calls 
  • Respond to customer reviews, queries and complaints
  • Resolve complaints and follow-up to ensure resolution (Virtual or on-site visit)
  • Deliver information about company offerings to potential and existing customers
  • Ensure optimal level of client satisfaction at all times and process all orders on phone

Inbound Customer Care

Outbound Customer Care

Outbound Customer Care

  • Help customers resolve their complaints 
  • Schedule appointments and follow-up on outbound calls 
  • Administer all customer complaints and ensure timely resolution within required guidelines.  

Outbound Customer Care

Outbound Customer Care

Outbound Customer Care

  • Create, maintain and update database of customers with complete information 
  • Send or email product literature, brochures, catalogues and other campaign material 
  • Regular Customer satisfaction survey & market research on customer needs and market trends 

Benefits of outsourcing business functions

Cost Reduction

Access to talented resources at reduced cost

Quick Turnaround

Faster and better results with skilled professional resources 

Flexibility

Objective insight

Both resource and time-zone flexibility  

Objective insight

Objective insight

Access to pool of expertise with unbiased opinions  

Other major BPO services

Outsourced CFO (Finance)
Outsourced COO (Operation)
Outsourced CMO (Marketing)
Outsourced Sales (Sales Agent)
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SkyinQ S.à r.l

47 Boulevard Joseph II, L-1840, Luxembourg

info@skyinq.com



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